Frequently Asked Questions
Everything you need to know about your Lisa Eldridge Beauty order, products, and shipping.
Do you ship internationally and what are the delivery costs?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order. We offer both standard and express shipping options via trusted global couriers.
How can I find the right shade of foundation or lipstick for my skin tone?
We provide detailed shade descriptions, undertone guides, and high-resolution swatches on multiple skin tones for each product page. If you need further assistance, our beauty experts are available via email to provide personalized shade-matching advice.
What is your return policy for makeup and skincare products?
Due to the hygienic nature of cosmetic products, we can only accept returns on items that are unopened, unused, and in their original packaging within 14 days of receipt. Please contact our customer service team to initiate a return process.
Are Lisa Eldridge Beauty products cruelty-free and vegan?
Lisa Eldridge Beauty is a 100% cruelty-free brand. We do not test on animals at any stage of production. While many of our products are vegan, please check the individual product descriptions for a full list of ingredients and specific vegan certifications.
Can I change or cancel my order after it has been placed?
We aim to process and dispatch orders as quickly as possible. Once an order has been confirmed, we are generally unable to make changes or cancellations. Please double-check your shipping address and cart contents before finalizing your purchase.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options through PayPal, Apple Pay, and Google Pay for your convenience.